We compensate losses that occur due to:
Market volatility or major price swings
Hacks, theft, or fraud involving exchanges or wallets
Security breaches or system failures
Unforeseen technical issues that result in losses
In some cases, yes. For global financial entities to assess whether you're eligible for compensation, certain verification steps may require an upfront fee. This process ensures that you’re not exposed to potential scams and that your claim is legitimate. After reviewing your case and verifying your documentation, our billing department will decide whether the case requires an upfront fee or not. Each situation is unique, and we’ll make sure to clearly communicate any costs involved before proceeding, so you can make an informed decision.